Refund and Returns Policy

At Amero Pak, we strive to ensure that you are completely satisfied with your purchase. If you are not satisfied with your order, we are here to help. Please review our Refund and Returns Policy below to understand how to return items and request refunds.

1. Returns Policy

a. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

  • Return Period: You must initiate the return within [X] days of receiving your order. The exact return period is specified on each product page.
  • Condition: Items must be returned in their original condition, including packaging, tags, and labels. Items that are damaged, used, or not in their original packaging may not be eligible for return.
  • Non-Returnable Items: Certain products are non-returnable, including but not limited to [list non-returnable items, e.g., custom products, clearance items]. Please check the product page for specific details.

b. Return Process

To initiate a return:

  1. Contact Us: Reach out to our customer service team at support@ameropak.com or call 1-800-123-4567 to request a return authorization. Provide your order number and reason for the return.
  2. Return Authorization: Once your return request is approved, you will receive a Return Authorization Number (RAN) and instructions on how to return the item.
  3. Package the Item: Pack the item securely in its original packaging. Include a copy of the return authorization and the reason for the return.
  4. Ship the Item: Send the package to the address provided in the return instructions. You are responsible for the return shipping costs unless the return is due to our error (e.g., wrong item shipped).

c. Inspection and Processing

Once we receive the returned item, it will be inspected to ensure it meets our return criteria. We will process the return within [X] business days and notify you of the outcome.

2. Refunds

a. Refund Eligibility

Refunds will be issued under the following conditions:

  • The returned item meets our return policy criteria.
  • The return is approved following inspection.

b. Refund Process

  • Refund Method: Refunds will be issued to the original payment method used at the time of purchase. If the original payment method is no longer available, we may issue a store credit or refund via check.
  • Processing Time: Once a return is approved, please allow [X] business days for the refund to be processed and reflected in your account.

c. Shipping Costs

Original shipping costs are non-refundable. If the return is due to an error on our part (e.g., incorrect item shipped), we will cover the return shipping costs.

3. Exchanges

At this time, we do not offer direct exchanges. If you need a different item, please return the original item for a refund and place a new order for the desired product.

4. Damaged or Defective Items

If you receive a damaged or defective item, please contact our customer service team within [X] days of receipt. Provide details about the issue and include photos if possible. We will arrange for a replacement or issue a refund, depending on the situation.